Ordering and shipment confirmation: After you place your order, you will receive two emails from collageshopindia.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email once your order is on its way.
.Delivery Methods and Costs: We deliver to more than 200 countries around the world, and offer different shipping options as applicable. Our preferred shippers are BLUE DART / DHL or equivalent.
Shipping Restriction: Any items notified to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs). Details available in all shippers’ offices on request and also available on their websites.
Important Information:Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt
When Do We Deliver:All domestic and international orders are shipped via Blue Dart or an equivalent shipper. It takes minimum 7 days for delivery if item is available in stock.
For custom orders & out of stock orders it takes 3 to 4 weeks for delivery. Details on fulfillment and shipment will be intimated offline by our representative.
Free Shipping: Free shipping is offered to only customers in India*. For customers outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer.
* Handling or convenience charges may apply *.
Insurance: Collage insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Collage and transfer of responsibility in the same way.
Taxes & Duties:
Taxes and duties are calculated according to your shipping destination and are borne by the customer.
India VAT will be applied to orders dispatched within India. Please note taxes and duties are chargeable as applicable. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note we are unable to advise the duty amount. For more information, please write to us on firstname.lastname@example.org
Delivery: We endeavour but do not guarantee to deliver the products to users within 4-6 weeks from the day of close of sale depending upon the shipping location. We work with different type of suppliers (Manufacturers, Designers etc.) and the delivery time to Users is subject to delivery of products from supplier to us. Other factors include delay in delivery through the courier partner, transporters’ strike etc. We reserve the right to make delivery of the goods by installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.
Please note we insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a third party recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us of our obligation, and transfer of responsibility in the same way. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process. Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:
- Unavailability of the relevant product;
- Failure of the concerned manufacturer/supplier/designer/importer to deliver relevant product to us;
- Poor/ Improper/defective quality of the relevant product ascertained through our quality audit process; and Inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages or monetary compensation. In the event we are unable to deliver the confirmed order(s) as mentioned here in above and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account.
Cancellation shall be allowable, only in case of non availability of the item selected and paid for by the customer. In the case where the order has been placed after all queries of the customer have been clarified and the customer has proceeded with the payment gateway, the order cannot be cancelled, once it has been transmitted to the designer to start production.