Returns Returns

It is assumed that the customer places her/his shop order after satisfying herself/himself all aspects of the product selected, including price, size, colour, shipping cost and delivery time frame. This normally is associated with email correspondence and confirmation from the customer. Since the order is placed with the designer, to meet with all the above conditions, there shall be no refund, once the order is placed and the product delivered.


The customer has to bear in mind that there might be slight variations in the colour chosen and the colour of the product delivered, owing to dyeing techniques adopted by the designer. The shipping time frame of 4-6 weeks shall be adhered to, but a slight allowance may be given to account for delays in transit.


The size chosen by the customer is based on the size chart. There may be variations in certain measurements, because the actual measurements of the customer might differ from the ones suggested by size chart. 

Customer orders that have been delivered cannot be exchanged or returned. In cases, where there have been drastic errors/delays in filling this order, we undertake to rectify the errors, but the shipping costs to and fro have to be borne by the customer. Goods cannot be returned on the basis of minor measurement variations, as these depend on the exact body measurements of the customer, which cannot be anticipated and designed for. Goods cannot be returned on the basis of minor colour variations, since the final colour depends upon the dyeing techniques adopted by the designers, which may vary from batch to batch.


Collage shall not be held responsible for delays due to Governmental regulations in the importing country.


Since the products being shipped are covered under shipping insurance, any loss/damage during shipping shall be pursued with the shipping company, and Collage shall not be held directly responsible for the same. Of course, we will assist the customer in pursuing the matter with the shipping company to see that the loss/damage is made good.